Ref 051006-2: Senior Network Support Engineer
Location:
Coverage: APAC
Travel: 0%. All support will be provided via telephone and email
Compensation: Annual base of between SGD 60 - 80 K + a 4 K bonus based on performance
Position Brief:
The Senior Network Support Engineer will report to the Manager of Customer Support based in Singapore, and will be responsible for providing technical support for network hardware products running on various operating systems for customers based primarily in APAC.
The successful candidate will be expected to resolve customer technical issues. This will encompass trouble-shooting, case creation, resolution and documentation.
You will be providing Level 2 support and dealing with technical customers with some of the world's largest MNCs.
This role will be ideal for a person already in a technical or a person who wants to move from a pure technical role into a customer interfacing role. This role will enable you to get more customer interaction skills and position you for an eventual move into a consulting role.
We are looking for a person with 3 fundamental skill sets:
- Solid Networking skills
- Solid Communication skills. That means fluent English with no accent.
- Some Systems experience on a UNIX system.
Must have (No Exceptions):
- Must have experience in troubleshooting on a UNIX platform.
- You must be a network guru. No novices need apply. Experience working with LAN and WAN topologies, TCP/IP protocol, and routers/switches required.
- Knowledge of DNS Server or competitive products is needed.
- You must have expert level knowledge of layer 3, 4 and 7 of the OSI model.
- Additional skills required are customer service skills, troubleshooting methods, case management follow-up and ability to work with customers at varying levels of experience or technical capability under varying time constraints.
- You must communicate well in English without a heavy accent.
- You must have prior support experience. We are not looking for network Administrators. We need network experts who have an extensive amount of customer interaction skills (whether internal or external) and who have excellent communication skills.
- You must already be based in
Nice to have:
- Successful candidate is likely to have worked in a brand-name international technology company in the past. Examples of companies that the ideal candidate would have worked in are: Pacnet, AT & T, Cable & Wireless, IBM, Cisco, and Alcatel/Lucent, NCS.
Interested applicants, please forward detailed resume with last drawn/current salary to recruiter@dracohr.com. We regret only shortlisted candidates will be notified.
