Ref 051006-2: Senior Network Support Engineer

Location: Singapore

Coverage: APAC

Travel: 0%. All support will be provided via telephone and email

Compensation: Annual base of between SGD 60 - 80 K + a 4 K bonus based on performance

Position Brief:

The Senior Network Support Engineer will report to the Manager of Customer Support based in Singapore, and will be responsible for providing technical support for network hardware products running on various operating systems for customers based primarily in APAC.

The successful candidate will be expected to resolve customer technical issues. This will encompass trouble-shooting, case creation, resolution and documentation.

You will be providing Level 2 support and dealing with technical customers with some of the world's largest MNCs.

This role will be ideal for a person already in a technical or a person who wants to move from a pure technical role into a customer interfacing role. This role will enable you to get more customer interaction skills and position you for an eventual move into a consulting role.

We are looking for a person with 3 fundamental skill sets:

• Solid Networking skills
• Solid Communication skills. That means fluent English with no accent.
• Some Systems experience on a UNIX system.

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Must have (No Exceptions):

• Must have experience in troubleshooting on a UNIX platform.
• You must be a network guru. No novices need apply. Experience working with LAN and WAN topologies, TCP/IP protocol, and routers/switches required.
• Knowledge of DNS Server or competitive products is needed.
• You must have expert level knowledge of layer 3, 4 and 7 of the OSI model.
• Additional skills required are customer service skills, troubleshooting methods, case management follow-up and ability to work with customers at varying levels of experience or technical capability under varying time constraints.
• You must communicate well in English without a heavy accent.
• You must have prior support experience. We are not looking for network Administrators. We need network experts who have an extensive amount of customer interaction skills (whether internal or external) and who have excellent communication skills.
• You must already be based in Singapore. Candidates from other countries will NOT be considered.

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Nice to have:

• Successful candidate is likely to have worked in a brand-name international technology company in the past. Examples of companies that the ideal candidate would have worked in are: Pacnet, AT & T, Cable & Wireless, IBM, Cisco, and Alcatel/Lucent, NCS.

Interested applicants, please forward detailed resume with last drawn/current salary to recruiter@dracohr.com. We regret only shortlisted candidates will be notified.

Ref 051006-1: Senior Consulting Manager

Location: Singapore

Coverage: ASEAN

Travel: 40 %

Compensation: Total package SGD 200 K– 280 K (Depending on experience) (70-30 split)

Position Brief:

The Senior Consulting Manager will lead all a small consulting team of 10 people in ASEAN.

He will be responsible for:

• Consulting revenue
• Project delivery timeliness
• Consultant Utilization

This person will have experience with managing large scale implementations (200 man day minimum).

He will ensure that consulting review targets are met or exceeded and that projects are managed and delivered on him.

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Must Have (No Exceptions):

• Worked in a brand-name international technology company in the past. Examples of companies that the ideal candidate would have worked in are EMC, IBM, Accenture, CSC, BEA, TIBCO, Unisys, BMC, SSA, SAP, IBM, Oracle, HP, Microsoft, SAS, Business Objects, Sun Microsystems, BEA Systems, Hyperion, Siebel, Interwoven, Cognos, Documentum, and Computer Associates.
• Extensive experience in consulting with a minimum of 5 years in managing a team of consultants
• Some regional experience. ASEAN preferred
• Experience selling consulting services in tandem with sales people that are looking after license revenue

Interested applicants, please forward detailed resume with most recent salary to recruiter@dracohr.com. We regret only shortlisted candidates will be notified.

Ref 021006-2: Business Development Executive

Multi-disciplinary medical specialist centre seeking candidates for the position of BUSINESS DEVELOPMENT EXECUTIVES.

Job Descriptions:

* Relational building and provide support to pool of General Practitioners (GP).
* Handle medical services enquiries and leads.
* Cold calls.
* Support in marketing activities including GP newsletters, promotions, events, forums and other promotions activities.


Job Requirements:

* Diploma or degree in Sales & Marketing, preferably with minimum 2 years of related experience.
* Excellent command of English and Mandarin (both written & spoken).
* Well-organized, self-motivated, reliable and resourceful.
* Friendly disposition, confident and well articulated.
* Able to work independently & multi-task in a fast-paced environment.
* Experience in medical/pharmaceutical sales will have added advantage.

Interested applicants, please forward a detailed CV quoting the reference number to recruiter@dracohr.com citing latest contact information and expected salary. We regret that only shortlisted candidates will be notified.

Ref 021006-1: Junior Network Engineer

Company specialising in VoIP and web-based applications seeking a dedicated and motivated full-time team player for the position of JUNIOR NETWORK ENGINEER.


Requirements:

• Candidate should possess at least basic PHP knowledge.
• Candidate should preferably possess a minimum of 1 year experience in Linux and Windows Server environment (NT,2000,2003).
  
• Candidate should also be familiar with network hardware such as routers / firewalls / switches.
  
• Candidate should preferably have a minimum of 1 year experience working with WAN/LAN technology and is familiar with networked systems design principles.
  
• Knowledge of IP Telephony, Frame Relay, VoIP and/or QoS are added advantages.
  
• Candidate has to be fluent in English, have good communication skills and a strong customer service background that includes troubleshooting, creating trouble tickets and aiding with problem resolution.
  
• Fresh ITE / diploma holders are encouraged to apply.
  
• Possessing a Class 3 driving license is an added advantage.
  
• Must be able to start work immediately.
  
• Applicants should be Singaporean citizens or hold relevant residence status.

Interested applicants, please forward a detailed CV quoting the reference number to recruiter@dracohr.com citing latest contact information and expected salary. We regret that only shortlisted candidates will be notified.